Who We Are
100% response rate
Locally owned and operated
Emergency service
Professional equipment
IICRC Certified, licensed and insured
1-year warranty
Our Services
Inspection and Assessment
Water Extraction and Removal
Dehumidification and Drying
Restoration and Rebuilding
Exceeding Your Expectations
WATER'S FAULT provides the full scope of reconstruction and remodeling services
We Are Here to Help
- Has any part of the property been wet for over 48 hours?
- Are you noticing condensation indoors?
- Have you had a history of water leaks?
- Are you experiencing musty or sewage odors in your property?
- Is there visible deterioration of floors, drywall, or ceilings?
- Are there visible dark spots on floors, drywall, or ceilings?
- Broken pipes, sewer back-ups, hot water heater break, or even a rainstorm striked unexpectedly?
We are here to help!
If you answered “Yes” to one of the above questions, then you are in the right place and in good hands of our professional service team.
Testimonials
- Aradhika G.
We had a water heater leak overnight which flooded our whole living room. We contacted Mike at water's fault and they were very thorough and patient with us and came... read more right away despite being closed on that weekend. The were very professional and thorough about their process. We were very stress and they were always very patient and explained everything at every step. I would really recommend them for anyone going through a water leak and need help fixing it.
7/27/2023Morgan M.I recently had the unfortunate experience of dealing with water damage caused by my upstairs neighbor's burst pipe. It resulted in extensive damage to the ceiling in my bathroom and... read more my beloved hardwood floors. Thankfully, I hired Waters Fault, and their exceptional service and professionalism made the entire process smooth and stress-free.
From the moment I contacted them, Mike, the project manager, demonstrated a high level of expertise and efficiency. He started by conducting a thorough assessment of the damage, meticulously documenting every detail and moisture-related concern. This comprehensive report played a crucial role in dealing with my insurance company, as it allowed them to fully comprehend the extent of the issue, paving the way for a smooth claims process.
Navigating through the complexities of a liability insurance claim was a daunting prospect for me, but Mike's support was nothing short of amazing. He patiently explained the entire process, guiding me through the necessary steps and setting clear expectations. Thanks to his expertise, I felt more confident and assured throughout the insurance negotiations.
After the initial assessment, Waters Fault swiftly began the process of drying out the affected areas. It took a total of seven days, during which dehumidifiers and fans were employed in a containment area to ensure complete drying. Mike's regular visits to monitor the progress and provide updates were reassuring and highlighted his commitment to excellent customer service.
However, the real challenge arose when it was time to deal with the insurance company concerning my hardwood floors. Having continuous flooring throughout my entire unit complicated matters, but Mike's patience and determination were unwavering. He diligently compiled a detailed quote for all damages and repairs, ensuring that the insurance adjuster fully understood the justified price point.
Throughout this process, I faced an unexpected relocation from San Francisco to Southern CA, but I entrusted Waters Fault to handle the repairs in my absence. Their workmanship and professionalism exceeded my expectations. The repairs were completed within a couple of weeks, and the end results were nothing short of impeccable.
Waters Fault's team, including Andre and Kate, were remarkable individuals who exhibited dedication and expertise in their respective roles. Communication was outstanding, with regular updates, pictures, and text messages to keep me informed and reassured.
In conclusion, I cannot recommend Waters Fault highly enough. Their exceptional service, attention to detail, and dedication to customer satisfaction make them stand out as a truly remarkable company. If you find yourself in the unfortunate situation of dealing with water damage or any related issues, do not hesitate to hire Waters Fault. I guarantee that you will be in safe and capable hands. Thank you, Waters Fault, for turning a challenging situation into a stress-free and satisfying experience.
7/23/2023Billy L.These guys were incredible. We had serious damage from all the rain. They were fast, thorough, and incredibly proficient. They were very clear and helpful in their... read more explanation of the work, timing, and cost (they were very reasonable). Super easy to work with. They helped us with a bunch of other items around the house. They are 100% our "go to" for anything we need done in the house. I cannot recommend them enough.
4/02/2023Praveen T.A minor water leak in my ceiling happened all of a sudden on a Sunday afternoon during a rainy day and I reached out to Mike via thumbtack and he... read more promptly replied and came to my home to take a look within the next 2 hours. He did a thorough analysis of the impacted area and provided a detailed report with an estimate to be shared with the insurance company.
Seeing how well he examined the upstairs ceiling, we showed a downstairs ceiling with water damage (caused by a plumbing leak 2 years ago) and Mike gave a quote for fixing the same. We scheduled the appointments and Mike and his serviceman spent around 5 days removing the paint, patching the affected area and repainting. They did a fantastic job and the ceiling looks good as new now.
Mike is friendly, sincere and meticulous. I would definitely work with him and his team on future projects and highly recommend him.
1/23/2023
ExcellentBased on 13 reviewsJohnny DavisJune 19, 2024I HIGHLY recommend Waters Fault for any leak discovery efforts you need. They bring in purpose built equipment (digital moisture meters, dehumidifiers, mold combatants, etc...) to ID WHERE your leak is penetrating internally. For us, it was a mystery - until they arrived. Mike and his team have great character and are VERY professional, thorough, courteous, communicative, conscientious, adaptable, flexible, and thoughtful in their approach, and handling of ALL materials inside and outside of your home. If you have a leak, they WILL find it, AND make remediation recommendations. Best service I've worked with. Turn Key. Period.Ken CushmanMay 18, 2024While no one ever hopes or wants a water leak or damage in their home, if it happens you want to work with the best. We unfortunately had an ongoing leak we were unaware of and this winter it sadly became obvious. Having water damage and mold in your home is about the worst I could imagine, the stress and anxiety along with health concerns for your family. We reached out to 6 companies and Waters Fault was the best. Very prompt, great communication and most importantly very reliable. They communicated very clearly throughout the process. They did what they committed to, on time and while it ended up costing slightly more it was because they ended up having to do 3x the demo of original plan. Sadly our damage was much more severe than anticipated. We can’t say enough positive things about Waters Fault, Mike and his whole crew and company. Their communication throughout was the best ever and the owner Mike made sure to be here at every important phase to explain to us and show great care. I sure hope we never need to hire another remediation company but if we do I would call Mike and Waters Fault without hesitation.Yuting BaoMay 15, 2024This team is great! They responded super fast, took care of all my furniture when repairing my ceiling, cleaned up my house and put everything back when it’s done, provided very detailed reports, contacted with my insurance company to follow up with the updates. Definitely recommend to everyone!wendy ghoraiMay 3, 2024Water's Fault just completed a significant remediation job at our home in Oakland. I really can't say enough good things about this company. From my first conversation and with every step throughout the process they were skilled, efficient, professional and provided excellent communication. With something as grand scaled as this kind of work can be, it is so important to feel a high level of confidence and simultaneously feel that no one is trying to take advantage of the situation. Stanley came out to the house for an inspection finding the problem in quick order. Then, for my peace of mind, he thoroughly checked the rest of the house to ensure there were no other sources beyond what he had found. Later Mike the owner came out for additional inspection under the house and provided additional perspective and understanding for us. They explained mold spores, how they travel, their resilience and what it takes to remediate. Other companies said we needed to start with an expensive air test just to come look. From the moment of assessing the situation, and through performing every step of the process Water's Fault kept the impact low on us as we continued to live in the house throughout the remediation. Their proved calmly knowledge and showed a willingness to work with us on solutions and scope - as there are always decisions to be made with just how far you want to go with this kind of work. We are very pleased with the work and would highly recommend Water's Fault to anyone needing water damage or mold remediation.Jake DisraeliApril 12, 2024Mike and his crew were exceptional. We had a big water problem that caused them to rip up and replace our kitchen floor. They came in the same day the issue occurred and made us feel comfort in knowing they had it handled. After drying out everything, they worked incredibly hard over three days to redo our entire kitchen floor. After it was done, they even repainted all of our floor boards so the kitchen really pops. Highly recommend this company for any work to be done. They have incredibly high integrity, an amazing work ethic, and very trustworthy.MinaApril 10, 2024Highly recommend. Mike is extremely knowledgeable, professional, and fair. Mike and Stan were diligent and treated our home with great care. Water damage and restoration is stressful and we were in very good hands with their team. Thank you!Megan McKennaMarch 29, 2024We had Water's Fault assist with water and mold remediation due to a long standing leak discovered with heavy rains. The Water's Fault team is exceptional in their 'discovery' of the location of the leak and remediation. They were respectful of the existing materials, only removing what is absolutely necessary. I am very thankful for their approach of sanding our wood floor that wasn't drying instead of ripping a few feet of it out completely. They are honest, keep a clean worksite (important when it's in the middle of your home), they are communicative, and you can count on them. I would recommend them to anyone needing such work.Poornima KaulMarch 16, 2024Mike and his team are amazing. I have worked with Mike for several years. First when he was a general handyman and now focusing on water damage. Mike is very knowledgeable and always provides excellent advice. He also picks his team carefully, and I have found his employees to be considerate and diligent. We recently experienced leakage from heavy rains. He took the time to listen to our concerns and presented us with options that would work for us. Mike and his team helped us fix things efficiently before the issue got out of hand. He also took on a major water damage project a couple of years ago, and we are very happy with his work. I cannot say enough good things about Mike and his team. You can count on Mike to be responsive, reliable and professional.Tom RobertsonMarch 16, 2024The team did an incredible job of finding and repairing a leak in our upstairs bathroom, plus remediating all mold that it caused. They were neat, fast and fastidious. Would absolutely use them again.Spencer TerrisJanuary 22, 2024Mike was great, and very helpful in helping us dry out our bathroom. He was efficient and worked hard. He also came every day to check on the moisture levels, which we appreciated. Water's Fault was very easy to work and communicate with and we highly recommend using them for restoration.
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